Support
How can we help?
Answers to the common questions, and a real person when you need one.
Getting started
Pick a name, share your Echo Link, start talking.
Your recovery code and PIN
Set up recovery so a new phone brings your chats with you. Echo never sees your PIN, so we can't reset it for you.
Family Hub
Inviting family, roles, seats and the shared calendar.
Plans and billing
Change or cancel a plan in your App Store subscription settings.
Delete your account
What deleting removes, and how to do it from the app. Go to the page
Safety and reporting
Reporting a message, blocking someone, and how we protect children. Go to the page
We will never ask for your recovery code or your PIN.
Not by email, not in a chat, not on the phone. Anyone who asks isn't us.
Contact us
- In the app
- Settings, then Send feedback
- We reply
- Within 2 business days
- By mail
- Controverse Labs LLC, 68 Harrison Ave, Ste 605 PMB 231072, Boston, MA 02111, USA
Please don't send screenshots of private conversations unless you're reporting abuse. We'd rather not see them.